Microsoft Dynamics 365 Field Service: Remote Assist and Guides

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Microsoft Dynamics 365 Field Service: Remote Assist and Guides

When technicians are on-site, they may encounter scenarios that are outside of their comfort zone, or where they could benefit from assistance. Many times, this type of situation requires a second visit with a different technician who has more experience on the matter. This second visit can reduce your first-time resolution rates and may have a negative impact on your customer's overall satisfaction.

With Dynamics 365 Remote Assist, technicians can collaborate more efficiently. They can connect with subject matter experts (SMEs) from different locations, solving the problem in real-time. As a technician, you can share your current situation with those SMEs. They are then able to see what you are seeing and advise you on how to resolve the issue. You stay hands free to ensure that you can follow their recommended steps and procedures while the SMEs are online with you.

And with Dynamics 365 Guides, you can significantly enhance the effectiveness for your learning. Guides helps you standardize your training processes through interactive step-by-step instructions that guide employees to the tools and parts they need. as well as how to leverage them in real work situations. Guides create more impactful learning experiences by integrating photos, video, and 3D models into a personalized training experience.

Let's put Remote Assist and Guides together for the most effective on-site assistance service that your organization can delivered!

Friday, December 04, 2020