Four Simple Techniques to Spread Adoption of Microsoft Dynamics CRM Among Your Organization's Users

March 23 2009

User adoption is always the final sticking point in a successful CRM program, even if your company has heavily focused on it.  Maybe you've selected a knowledgeable, proven partner to aid in your implementation.  Or, you've been proactive in your CRM program by reviewing processes and establishing a steering committee. Perhaps, you have provided the exact technology needs to the users and trained them thoroughly.  At the end of the day, if your users aren't able to see management using the CRM technology AND if the