Customer Service

Business Analytics for Microsoft Dynamics CRM

PUBLISHED BY: Zap
Business Analytics for Microsoft Dynamics CRM is a packaged solution that enables business users to create web-based dashboards, Key Performance Indicators (KPIs), scorecards, reports, and ad-hoc analyses on their Microsoft CRM data. Best of all, Business Analytics automatically handles CRM customizations, even for entire custom solutions built on the CRM platform. 

CBE Technologies Uses Robust Add-On Solution to Enhance Customer Service

PUBLISHED BY: Dynamics Software
New service management module allows CBE to save almost 2 days of work every week

Dynamics Software Service Management for Microsoft Dynamics AX

PUBLISHED BY: Dynamics Software
Dynamics Software Service Management for Microsoft Dynamics AX supports your service organization featuring: complaints and warranty, repairs and periodic maintenance. At the same time you have direct access to all the data you need regarding the objects, resources, contract and logistics.
Dan Gangai on AX

Money Talks, So Why Are Your Microsoft Dynamics AX Payment Documents Whispering?

BY Dan Gangai, Director of Product Management, Create!form Bottomline Technologies
Payments Can Reinforce Messages to Key Constituencies

Complete Solution for Integrating Microsoft Dynamics CRM into Contact Centers

PUBLISHED BY: AMC Technology
AMC delivers a complete contact center solution for Microsoft Dynamics CRM. The product helps call center deployments of Microsoft’s Dynamics CRM by providing a fully functional, multi-channel ready contact center framework and Customer Contact Workplace incorporated into the Microsoft Dynamics CRM.
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